Privacy Policy

Privacy Policy

Last Updated: 1/16/2025

1. Introduction

Welcome to Crown Home Improvements (“we,” “us,” or “our”). We operate as an LLC based in South Carolina, providing exterior home improvement services (gutters, windows, screen rooms, sunrooms, and related services). This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide to us when you visit our website, https://www.crown-home.com (the “Site”), or otherwise interact with us.

By accessing or using our Site and services, you agree to the practices described in this Policy.

2. Information We Collect

• Personal Information: We collect the following personal information when you fill out a form on our Site or communicate with us:
  • Name
  • Phone Number
  • Email Address
  • City

We do not knowingly collect information from minors (anyone under 18), and our services are intended for use by adults.

3. How We Collect Information

• Online Forms: We collect personal information through contact or quote request forms on our Site.
• Direct Interactions: You may also provide personal information when you communicate with us via email or phone.

4. Use of Personal Information

We use the information we collect for the following purposes:

1. To Provide Quotes and Services: We use your personal information (name, phone number, email, and city) to respond to your inquiries, provide you with quotes, and deliver our home improvement services.
2. Customer Support: To communicate with you regarding questions or requests.
3. Business Operations: For internal record-keeping, accounting, and other legitimate business purposes.

We do not send newsletters or other marketing emails unless you specifically request such communications.

5. Sharing of Personal Information

• Third Parties: We may share certain personal information with contractors, service providers, or subcontractors who need access to such information to perform work on our behalf (e.g., assisting with the installation or delivery of home improvement materials).
• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by government authorities (e.g., court orders, subpoenas).

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Website Tracking

• Cookies: Our Site uses cookies to enhance user experience. Cookies are small text files placed on your device to help us remember certain information about your visit (e.g., to keep track of your preferences).
• Third-Party Analytics: We currently do not use third-party analytics tools (like Google Analytics) or third-party advertising networks.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

7. Data Retention

We do not have a formal data deletion policy at this time. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to have your personal information removed from our records, please contact us at the email address provided below, and we will make reasonable efforts to accommodate your request.

8. Security

We take reasonable measures to protect the personal information we collect. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your personal information, please contact us directly.

9. Your Rights

• Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us using the information below.
• Opt-Out: Since we do not send marketing emails, the primary use of your personal information is to provide quotes and services. If you have any concerns or wish to opt-out of certain uses, please let us know.

10. Children’s Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information through our Site, please contact us so we can delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

Crown Home Improvements
Email: georgecrownhomeimprovements@gmail.com
Location: South Carolina, USA

We will do our best to respond to your inquiry in a timely manner.